Frequently Asked Questions
Everything you need to know about your ride with Bikeshop West.
How are the bicycles shipped?
All bikes are professionally packed in oversized reinforced boxes. To ensure safety during transit, bikes are shipped 85% assembled; you will only need to install the front wheel, handlebars, and pedals.
What is your return policy for gear and accessories?
We offer a 30-day return policy for all unused gear and accessories in their original packaging. Please note that bicycles that have been ridden outdoors cannot be returned for a full refund.
Do the bikes come with a manufacturer warranty?
Yes, every bike sold at Bikeshop West comes with a full manufacturer’s warranty covering frame defects and component malfunctions. Duration varies by brand, typically ranging from 2 years to a lifetime.
Can I book a professional tune-up online?
Absolutely. You can schedule a maintenance appointment through our Service Portal. We offer everything from basic safety checks to full drivetrain overhauls at our West Coast workshop.
Do you offer international shipping?
Currently, we ship exclusively within the continental United States and Canada to ensure we can provide reliable tracking and insurance for high-value bicycle shipments.
What payment methods do you accept?
We accept all major credit cards, PayPal, and Apple Pay. We also offer financing options through Affirm, allowing you to pay for your new bike in monthly installments.